Question 1

What is Billshark?

Accepted Answer

Think of Billshark like your own, personal account manager! We're on a mission to help people to live smart money values by lowering their monthly bills. We negotiate recurring monthly bills (like Internet), and we cancel unwanted subscriptions (like a monthly shave club).

Question 2

How much can I save?

Accepted Answer

Billshark saves hundred$ per bill on average, however, it's important to understand that every customer and bill is different. Billshark will work to determine if you're paying the best rate for your selected service or they'll work to lower your bill!

Question 3

How does the service work?

Accepted Answer

Simple. Give Billshark some information about you and your service bill. Sit back and relax. They'll contact your provider to negotiate better rates, if possible. You'll receive a summary of any savings Billshark is able to achieve.

Question 4

What bills are eligible?

Accepted Answer

Billshark negotiates home and small business services bills including Internet, Cable, Home Phone, Wireless, Home Security, Satellite Radio, Pest Control, and Trash Service. We do not negotiate utilities or financial/debt products (loans, credit cards, etc.)

Question 5

Can I negotiate my own bills?

Accepted Answer

It's always possible. You can contact your provider directly, but be ready for some frustration and probably lower if any savings. The Billshark team knows what rates you should be getting and how to fight for them.

Question 6

How will I receive the savings that Billshark negotiated for me?

Accepted Answer

Following completion of your negotiation service request, you'll receive a savings summary that details one-time and ongoing savings to your bill plus the start and end date (if any). These credits or reduced rates should be applied by your provider in the next billing cycle.

Question 7

What happens after I submit my request?

Accepted Answer

Stand by! One of our Sharks who specializes in negotiating your bill type will get to work. We'll contact you with detailed results, including the total amount saved plus the start date and duration of your savings. You'll receive an invoice via email ~3 days later. If Billshark negotiated no savings, you'll receive no bill. No risk, all reward!

Question 8

Is this service available for my business or just me?

Accepted Answer

Yes! We have a specialized team dedicated to negotiating business bills! Send 'em over!

Question 9

Can I refuse or deny any savings that Billshark negotiates?

Accepted Answer

No, but then again, why would you want to? The Service doesn't work that way. As your concierge, our Sharks will negotiate the best rate possible for the service - live with the provider.

Question 10

Just what am I authorizing Billshark to do?

Accepted Answer

Billshark negotiates only what you permit! We'll get better rates on your current service or get more services for the same price or less. In some cases, we'll uncover better rates if you agree to a different plan or contract - but don't worry, we'll check with you first.

Question 11

How do I talk with someone at Billshark?

Accepted Answer

Call 1-800-957-1710 or email help@billshark.com

Question 12

Hey, my Provider bill and rates haven't been reduced!

Accepted Answer

Don't worry, we got you! Occasionally, Providers don't initially honor the savings they promised during the negotiation. Contact us at help@billshark.com and we'll fix it!

Question 13

I just negotiated a lower rate with my service provider a few months ago. Can Billshark still help?

Accepted Answer

We'll absolutely try! Providers constantly change their offers and promotions. Our sharks' extensive experience allows us to find the hidden promotions that providers will not offer unless they are specifically asked. If we are unable to get you additional savings, there is no charge to you.

Question 14

Will you downgrade my service or remove my favorite channels!?

Accepted Answer

Billshark will never lower your service level to save you money (unless you ask us to). In some cases, we're actually able to expand services (higher speed, more channels, etc...) which we'll of course do.

Question 15

How long do negotiated savings last?

Accepted Answer

It depends on the negotiation. Billshark will lock in your savings for as long as possible and let you know that duration when we communicate your savings results. Don't worry, we'll reach out to you when the lower rates are about to expire to ask if you'd like us to help out again.

Question 16

What if the account is in my partner's name?

Accepted Answer

No problem. As long as you are an authorized party, just provide the account holder's info on your request.

Question 17

How are my negotiated savings calculated to determine the Billshark fees?

Accepted Answer

Simple. Billshark compares the monthly rates you are currently paying to the new, reduced monthly rates, capped at 24 months. Then we add any one-time credits achieved. The sum is your total savings.

Question 18

How much does it cost?

Accepted Answer

Billshark's fees are a simple 40% percent of your total savings, capped at 2 years. If Billshark reduces your bill by $15 per month for 12 months, we've saved you $180. The Billshark fee will be just $72. You'll receive an invoice a few days after Billshark completes your negotiation.

Question 19

Are there any hidden charges?

Accepted Answer

Nope. If Billshark can't reduce your bill it's likely because you aren't overpaying! No savings found, no charge to you! No risk, all reward!

Question 20

When do I pay?

Accepted Answer

We'll send you an invoice about 3 days after we complete your bill negotiation. If you provided a credit card when you submitted your Service Request, your card will be charged for the amount due on the due date. (Note some invoices, based on the amount due, will include the ability to set up monthly payment plans through PayPal).

Question 21

How do I enroll in a payment plan?

Accepted Answer

If your amount due to Billshark qualifies, there will be a PayPal Pay Later link on your invoice. Email us at help@billshark.com if you need a copy of your invoice.

Question 22

What's the Billshark 'reward' program?

Accepted Answer

Every new customer that submits a valid service request will receive a 'Choose Your Reward' code redeemable for dining, travel, grocery coupon, or shopping reward.  Follow the emailed instructions to redeem it!

Question 23

Where can I download the Billshark app?

Accepted Answer

The Billshark app is currently available at the Apple App Store and the Google Play Store.

Question 24

What if I don't have a smartphone? Can I still use Billshark?

Accepted Answer

Yes. You can enroll directly on our website at: www.billshark.com.

Question 25

Is my information safe?

Accepted Answer

Yes! The Billshark platform is a SOC2 certified, bank-level secure ecosystem. Billshark collects only the data needed to negotiate your bills, protects it rigorously with encryptions and Principles of Least Privilege (PoLP) Risk Management and PCI payment safety standards. Billshark never sells any customer data.

Question 26

Do you share my information with anyone?

Accepted Answer

Never without your permission; we protect your information as if it were our own. To review our full privacy policy, please visit https://www.billshark.com/privacy

Question 27

What happens if I move or cancel my service?

Accepted Answer

No problem. If you move or cancel service prior to receiving all the savings Billshark negotiated, just let us know. We'll refund you a prorated amount of your bill to reflect only the savings you used. Just email help@billshark.com a copy of the disconnect notice/receipt from your provider and we'll take care of it.

Question 28

What can go wrong?

Accepted Answer

Billshark charges a fee only if we successfully negotiate savings. No savings, no fee. No risk, all reward!

Question 29

Does using Billshark affect my credit score?

Accepted Answer

No. Your credit score is not impacted in any way due to negotiating better rates with your provider

Question 30

What subscriptions does Billshark cancel?

Accepted Answer

Billshark cancels hundreds of monthly subscriptions like video and music streaming to home delivery services! Examples include Netflix, Audible, Dollar Shave Club, Amazon Kindle Unlimited, Spotify, GoGo, and StitchFix.

Question 31

How much does cancellation service cost?

Accepted Answer

Billshark charges just $9 per successful cancellation.

Question 32

Why would my request to cancel my subscription fail?

Accepted Answer

Billshark's success rate is 99% when all required information is provided. Failures can be due to incorrect customer or account information, 3rd party billing, or additional account security.

Question 33

What information is needed for a cancellation?

Accepted Answer

Your Subscription Provider determines the info Billshark needs to cancel the subscription. It's basic info like name, email, and billing address.

Question 34

How does the cancellation service work?

Accepted Answer

Once you've submitted your request, Billshark will contact the provider to get your account cancelled!

Question 35

How long does it take to cancel my subscription?

Accepted Answer

It takes just a few minutes to submit your request and a few days for us to cancel your account.

Question 36

Is it possible to get money back from the provider?

Accepted Answer

Yes! Billshark attempts to get a credit or refund when we request the cancellation.

Question 37

You said my subscription was cancelled, but I was charged again. How come?

Accepted Answer

Uh-oh, the cancellation was not successful for some reason. Please reach out to help@billshark.com and we'll investigate.

Question 38

Where's my refund or credit? You told me I would be getting one, but I haven't seen it on my account.

Accepted Answer

Generally, Providers process refunds or credits within 5-14 business days but sometimes as long as a full billing cycle.

Question 39

Why was my cancellation request, cancelled?

Accepted Answer

The customer didn't provide the correct information to cancel the account, and didn't reply when we reached out; or, the customer initiated the service request to be voided.

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